Operator Support Office
1250 Market Center Drive, Suite 400, Las Vegas, NV 89109, United States
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Send the facts your floor team already knows. Novomatic will route the request to product, service or compliance support.
For regulated gaming projects, the first useful conversation is rarely a general sales call. It is usually a document routing question: which cabinet family, which jurisdiction, which validator, which payment path, which service window and which launch date. Novomatic keeps the contact process oriented around those details so your team can receive practical next steps instead of a generic brochure. If several departments are involved, send one combined note; fragmented requests slow down cabinet reviews and can hide a missing approval file until late in the project.
1250 Market Center Drive, Suite 400, Las Vegas, NV 89109, United States
+1-800-555-0184
[email protected]
[email protected]
Monday to Friday, 8:00-18:00 Pacific Time. Urgent operator escalations are routed by service agreement.
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For the fastest answer, include cabinet count, jurisdiction, payment stack, network policy, expected launch month and whether you need product data sheets, compliance files, service scope or all three. Novomatic keeps the inquiry format practical so your request can be answered without repeated clarification.
If the project is still early, share a range rather than a final number. A route operator may only know the first five locations, while a casino refresh committee may still be comparing cabinet banks and hold assumptions. Those ranges are enough for Novomatic to identify the right specification package, flag missing inputs and prepare a follow-up list for operations, IT, compliance and facilities. If the project is already approved, attach the service expectation and preferred communication cadence so the reply can move directly toward a quote review. For replacement projects, note the legacy cabinet age and any recurring faults; for new builds, include floor opening dates and construction constraints.